Frequently Asked Questions | Lynccup Dashboard

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Frequently Asked Questions (FAQs) to help you find quick answers about Lynccup, from creating an account to managing your events and ticket purchases.

Account Related Questions

How do I create a Lynccup account?: To create a Lynccup account, click on the "Sign Up" button on the onboarding page, fill in the required information accurately, and follow the prompts to complete the registration.
I'm having trouble creating an account. What should I do?: Ensure you are providing accurate information during Sign Up. Verify your email address and password. If issues persist, use the "Forgot Password" link on the login page to reset your password.
I'm having trouble logging in. What should I do?: Double-check your email address and password. If you've forgotten your password, use the "Forgot Password" link on the login page to reset it.
Why can't I see the events I've created in my account?: Ensure you are logged into the correct account. If the issue persists, check your profile and view Lynccs you created or contact our support team for assistance.

Event Creation and Ticket Purchase

How can I create an event on Lynccup?: Log in to your account, go to the "Create Lyncc" icon on the explore homepage and booked pages, then follow the step-by-step instructions. Make sure to fill in all required details for a successful Lyncc creation.
I can't create an event. What might be the issue?: Ensure all required fields are filled out when creating an event. If you're still experiencing issues, check for error messages or contact our support team for further assistance.
I'm unable to purchase tickets. What should I do?: Confirm that you are using a supported payment method and that your billing information from your region is accurate. If issues persist, contact our support team for assistance.
I bought tickets but didn't receive confirmation with a ticket number. What should I do?: Check your email, including the spam folder, for the confirmation. If you still can't find it, contact our support team with your transaction details for assistance.
Can I edit the number of tickets an organizer is selling for an event?: Yes, event organizers can set the number of tickets available for sale in each event category, either early bird/first sale, regular/standard, VIP, or VVIP. Specify the number of event tickets for each category during the Lyncc creation process.